Privacy policy

1. Controller and scope

The controller for the service is VertiTech Innovations, LLC, registered in Delaware, United States. This Policy applies when you visit our public website, create an account, use ZenInvoice, contact us, or interact with our support, billing, marketing, and product communications.

2. Data we collect

• Account data, such as name, business name, email address, login method, and account settings.
• Billing and subscription data, including plan, invoices, payment status, and payment processor references.
• Service content, such as customers, invoices, items, payment records, notes, files, and operational data you upload or create.
• Technical and usage data, such as IP address, device, browser, pages visited, log events, diagnostics, and approximate location.
• Communications data, including messages sent through forms, support requests, sales inquiries, and feedback.

3. How we use data

We use personal data to:

• provide, secure, maintain, and improve ZenInvoice;
• create and manage accounts, subscriptions, authentication, support, and billing;
• process service-related communications, product notices, and legal notices;
• monitor performance, prevent fraud, detect abuse, and protect the platform;
• analyze usage, improve user experience, and measure campaign performance where permitted;
• comply with legal, accounting, tax, and regulatory obligations.

4. Legal bases

Depending on your location and the context, we process data based on contract performance, legitimate interests, consent, legal obligations, or another lawful basis available under applicable privacy law.

5. Data sharing and processors

We do not sell personal data. We may share data with service providers that help us operate ZenInvoice, including hosting, database, analytics, email, authentication, support, security, and payment infrastructure providers. We may also disclose data when required by law, to enforce our terms, or to protect rights, safety, and security.

6. Data retention

We retain personal data only for as long as reasonably necessary to provide the service, maintain records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, and security obligations. Retention periods may vary by data type and legal requirement.

7. Security

We use reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, and disclosure. No system can be guaranteed to be completely secure, and you are responsible for keeping your credentials confidential.

8. International transfers

ZenInvoice is operated from the United States and may use providers located in different countries. Where required, we rely on appropriate safeguards for international transfers, including contractual commitments and technical protections.

9. Your rights

Depending on your jurisdiction, you may request access, correction, deletion, portability, restriction, objection, or withdrawal of consent. We may need to verify your identity before responding and may retain certain information where required by law.

10. Children

ZenInvoice is not intended for children under 18, and we do not knowingly collect personal data from children.

11. Updates

We may update this Policy to reflect product, operational, legal, or regulatory changes. The latest version will be posted on this page with the updated effective date.

12. Contact

For privacy inquiries: hellozeninvoice.app